Joining your gym
Use the invitation link or six-character code supplied by your gym. Sign in with the same email address your gym invited. If a code is rejected, ask the gym to confirm that the challenge is open and the code has not changed.
GymBrain member app
Get back to your challenge.
Practical help for joining your gym, using the app and controlling what you share. GymBrain requires iOS 15 or later, or Android 8 or later.
Signing in
Use Forgot your password? on the sign-in screen if your password is not accepted. Check junk or spam for the secure reset message. GymBrain support will never ask you to send a password or one-time code.
Meals and shopping lists
Complete your member intake and first weight entry before building a plan. Your operating region controls units and food wording. Tell your gym immediately if an allergy, dietary exclusion or target is incorrect.
Apple Health and Health Connect
Health sharing is optional and requires your explicit consent. You choose the categories the phone makes available. You can stop new GymBrain syncing in the app and manage the operating-system permission in Apple Health or Health Connect.
Strava
The optional Strava connection is read-only. GymBrain imports eligible activity summaries but does not post back or store routes and precise location. Disconnect from the You tab at any time.
Messages and safety
Use the safety menu on a message to report it privately to authorised gym staff or block that member. If anyone is in immediate danger, contact the local emergency services instead of relying on an in-app report.
Deleting your account
Open You, then Privacy and permissions, and choose Delete account. The request is reviewed securely. A sole gym owner may need to transfer ownership before the account can be removed.
Notifications
GymBrain notifications can include coach messages, habit reminders and challenge updates. You can change GymBrain preferences in the app and the device-level permission in iOS or Android settings.
GymBrain account deletion
Request deletion without the app.
If you cannot access GymBrain, email us from the address on your member account. Use the subject “Delete my GymBrain account” and include your gym name. Never include a password, one-time code or health document. We verify ownership before completing an irreversible deletion.
Completion removes the account and associated challenge, health, meal-plan, device-token, member-authored community-message and private scanner-report data. Limited request, agreement and consent audit evidence may be retained for legal, compliance, security or dispute-handling purposes. It is not kept as an active member profile, but that evidence may still contain identity details.
Start deletion requestStill stuck? Tell us the gym, screen and error.
Email hello@gymbrain.ai with your gym name, phone model and the exact wording shown on screen. Do not send passwords, one-time codes, full body-scan reports or other health documents by email.
hello@gymbrain.ai